Returns

Your obligations

Shipping costs

  • UK orders of a value higher than £100 can be returned via a Parcel2Go courier, free of charge.

    • The customer is responsible for the initial cost of returning the parcel

    • On receipt of the parcel, and proof of payment, Motociclo will reimburse the cost

  • UK orders of a value below £100 can be returned to us via a courier of your choosing.

    • The customer is responsible for the cost of returning the parcel.

  • Any items returned without the original packaging may be liable for an administration charge.

Policy

  • We accept returns up to 28 calendar days after receipt of goods.

  • Returned goods must be unused & supplied with their original packaging. 

  • Customers are responsible for ensuring returns arrive in good condition.

  • Goods must be returned with relevant promotional/free gifts.

Exclusions & Refusals

  • We cannot accept returns of items that have been personalised e.g. special order helmets.

  • Motociclo Ltd reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use. This includes agencies, individuals and companies using the Motociclo website and returns process to procure goods for commercial purposes. Goods shall be made available for collection and return to the original purchasing party.

 

Our obligations

Payments

  • We usually process refunds within 2 working days of receiving the returned goods.

  • The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.


Exchanges

  • We encourage our customers to place another order for alternate colour or sizes.

  • There are no restocking fees on exchanges.

  • We usually process refunds (where the price is lower than the original payment) on exchanges within 2 working days of receiving the returned goods.

  • We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a notification from our courier.